{"id":8308,"date":"2026-07-19T17:32:17","date_gmt":"2026-07-19T09:32:17","guid":{"rendered":"https:\/\/www.cicoov.com\/?page_id=8308"},"modified":"2026-07-19T17:33:28","modified_gmt":"2026-07-19T09:33:28","slug":"visszateritesi-szabalyzat","status":"publish","type":"page","link":"https:\/\/www.cicoov.com\/hu\/visszateritesi-szabalyzat\/","title":{"rendered":"Visszat\u00e9r\u00edt\u00e9si szab\u00e1lyzat"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"8308\" class=\"elementor elementor-8308\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cda30a e-flex e-con-boxed e-con e-parent\" data-id=\"1cda30a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e96b572 elementor-widget elementor-widget-text-editor\" data-id=\"e96b572\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"max-width:900px; margin:0 auto; padding:40px 20px; font-family:'Inter',Arial,sans-serif; color:#374151; line-height:1.8;\">\n\n<h1 style=\"font-family:'Poppins',Arial,sans-serif; color:#1F2937; font-weight:700; font-size:38px; margin-bottom:30px;\">Visszat\u00e9r\u00edt\u00e9si szab\u00e1lyzat<\/h1>\n\n<p style=\"font-size:14px; margin-bottom:16px;\">A CICOOV c\u00e9lja, hogy v\u00e1s\u00e1rl\u00f3ink el\u00e9gedettek legyenek term\u00e9keinkkel. Amennyiben m\u00e9gsem el\u00e9gedett a v\u00e1s\u00e1rl\u00e1ssal, az al\u00e1bbi visszak\u00fcld\u00e9si \u00e9s visszat\u00e9r\u00edt\u00e9si felt\u00e9telek szerint k\u00e9rheti a term\u00e9k visszak\u00fcld\u00e9s\u00e9t.<\/p>\n\n<h2 style=\"font-family:'Poppins',Arial,sans-serif; color:#1F2937; font-weight:700; font-size:24px; margin-top:40px;\">1. El\u00e1ll\u00e1si jog<\/h2>\n\n<div style=\"background:#FAF8F4; padding:25px; border-radius:16px; margin:25px 0;\">\n<p style=\"font-size:14px; margin-bottom:0;\">A v\u00e1s\u00e1rl\u00f3knak joguk van a rendel\u00e9s k\u00e9zhezv\u00e9tel\u00e9t\u0151l sz\u00e1m\u00edtott <strong>14 napon bel\u00fcl<\/strong> el\u00e1llni a v\u00e1s\u00e1rl\u00e1st\u00f3l.<\/p>\n<\/div>\n\n<p style=\"font-size:14px; margin-bottom:16px;\">Az el\u00e1ll\u00e1si jog gyakorl\u00e1s\u00e1hoz k\u00e9rj\u00fck, vegye fel vel\u00fcnk a kapcsolatot emailben a hat\u00e1rid\u0151 lej\u00e1rta el\u0151tt.<\/p>\n\n<h2 style=\"font-family:'Poppins',Arial,sans-serif; color:#1F2937; font-weight:700; font-size:24px; margin-top:40px;\">2. Visszak\u00fcld\u00e9si felt\u00e9telek<\/h2>\n\n<p style=\"font-size:14px; margin-bottom:16px;\">A visszak\u00fcld\u00f6tt term\u00e9knek az al\u00e1bbi felt\u00e9teleknek kell megfelelnie:<\/p>\n\n<ul style=\"padding-left:25px; font-size:14px; margin-bottom:16px;\">\n<li style=\"margin-bottom:8px;\">A term\u00e9ket nem haszn\u00e1lt\u00e1k rendeltet\u00e9sellenesen.<\/li>\n<li style=\"margin-bottom:8px;\">A term\u00e9k eredeti \u00e1llapotban van.<\/li>\n<li style=\"margin-bottom:8px;\">A tartoz\u00e9kok \u00e9s csomagol\u00e1s lehet\u0151s\u00e9g szerint mell\u00e9kelve vannak.<\/li>\n<li style=\"margin-bottom:8px;\">A term\u00e9k nem s\u00e9r\u00fclt a v\u00e1s\u00e1rl\u00f3 hib\u00e1j\u00e1b\u00f3l.<\/li>\n<\/ul>\n\n<h2 style=\"font-family:'Poppins',Arial,sans-serif; color:#1F2937; font-weight:700; font-size:24px; margin-top:40px;\">3. Hogyan ind\u00edthat visszak\u00fcld\u00e9st?<\/h2>\n\n<ol style=\"padding-left:25px; font-size:14px; margin-bottom:16px;\">\n<li style=\"margin-bottom:8px;\">Vegye fel vel\u00fcnk a kapcsolatot az al\u00e1bbi email c\u00edmen: <a href=\"mailto:info@cicoov.com\" style=\"color:#667C2E; text-decoration:underline;\">info@cicoov.com<\/a><\/li>\n<li style=\"margin-bottom:8px;\">Adja meg rendel\u00e9si sz\u00e1m\u00e1t \u00e9s a visszak\u00fcld\u00e9s ok\u00e1t.<\/li>\n<li style=\"margin-bottom:8px;\">Csapatunk t\u00e1j\u00e9koztat\u00e1st ad a tov\u00e1bbi l\u00e9p\u00e9sekr\u0151l.<\/li>\n<li style=\"margin-bottom:8px;\">K\u00fcldje vissza a term\u00e9ket az \u00e1ltalunk megadott inform\u00e1ci\u00f3k alapj\u00e1n.<\/li>\n<\/ol>\n\n<h2 style=\"font-family:'Poppins',Arial,sans-serif; color:#1F2937; font-weight:700; font-size:24px; margin-top:40px;\">4. Visszat\u00e9r\u00edt\u00e9s folyamata<\/h2>\n\n<p style=\"font-size:14px; margin-bottom:16px;\">A visszak\u00fcld\u00f6tt term\u00e9k ellen\u0151rz\u00e9se ut\u00e1n megkezdj\u00fck a visszat\u00e9r\u00edt\u00e9s feldolgoz\u00e1s\u00e1t.<\/p>\n<p style=\"font-size:14px; margin-bottom:16px;\">A j\u00f3v\u00e1hagyott visszat\u00e9r\u00edt\u00e9s az eredeti fizet\u00e9si m\u00f3dra ker\u00fcl visszautal\u00e1sra.<\/p>\n<p style=\"font-size:14px; margin-bottom:16px;\">A visszat\u00e9r\u00edt\u00e9s feldolgoz\u00e1si ideje \u00e1ltal\u00e1ban: <strong>5\u201310 munkanap<\/strong>.<\/p>\n\n<h2 style=\"font-family:'Poppins',Arial,sans-serif; color:#1F2937; font-weight:700; font-size:24px; margin-top:40px;\">5. Sz\u00e1ll\u00edt\u00e1si k\u00f6lts\u00e9gek<\/h2>\n\n<p style=\"font-size:14px; margin-bottom:16px;\">A visszak\u00fcld\u00e9s sz\u00e1ll\u00edt\u00e1si k\u00f6lts\u00e9ge \u00e1ltal\u00e1ban a v\u00e1s\u00e1rl\u00f3t terheli, kiv\u00e9ve, ha a term\u00e9k hib\u00e1s vagy nem a megrendelt term\u00e9k ker\u00fclt kisz\u00e1ll\u00edt\u00e1sra.<\/p>\n\n<h2 style=\"font-family:'Poppins',Arial,sans-serif; color:#1F2937; font-weight:700; font-size:24px; margin-top:40px;\">6. S\u00e9r\u00fclt vagy hib\u00e1s term\u00e9kek<\/h2>\n\n<p style=\"font-size:14px; margin-bottom:16px;\">Ha a term\u00e9k s\u00e9r\u00fclten \u00e9rkezik, vagy gy\u00e1rt\u00e1si hib\u00e1t tapasztal, k\u00e9rj\u00fck, miel\u0151bb l\u00e9pjen kapcsolatba vel\u00fcnk.<\/p>\n<p style=\"font-size:14px; margin-bottom:16px;\">Javasoljuk, hogy a probl\u00e9m\u00e1t f\u00e9nyk\u00e9ppel vagy vide\u00f3val is dokument\u00e1lja, hogy gyorsabban seg\u00edthess\u00fcnk.<\/p>\n\n<h2 style=\"font-family:'Poppins',Arial,sans-serif; color:#1F2937; font-weight:700; font-size:24px; margin-top:40px;\">7. Nem visszat\u00e9r\u00edthet\u0151 esetek<\/h2>\n\n<p style=\"font-size:14px; margin-bottom:16px;\">A visszat\u00e9r\u00edt\u00e9s nem alkalmazhat\u00f3 az al\u00e1bbi esetekben:<\/p>\n<ul style=\"padding-left:25px; font-size:14px; margin-bottom:16px;\">\n<li style=\"margin-bottom:8px;\">A term\u00e9k nem megfelel\u0151 haszn\u00e1lat miatt s\u00e9r\u00fclt.<\/li>\n<li style=\"margin-bottom:8px;\">A term\u00e9ken jelent\u0151s haszn\u00e1lati nyomok tal\u00e1lhat\u00f3k.<\/li>\n<li style=\"margin-bottom:8px;\">A v\u00e1s\u00e1rl\u00f3 nem k\u00f6veti a visszak\u00fcld\u00e9si folyamatot.<\/li>\n<\/ul>\n\n<h2 style=\"font-family:'Poppins',Arial,sans-serif; color:#1F2937; font-weight:700; font-size:24px; margin-top:40px;\">8. Csere lehet\u0151s\u00e9ge<\/h2>\n\n<p style=\"font-size:14px; margin-bottom:16px;\">Ha hib\u00e1s vagy s\u00e9r\u00fclt term\u00e9ket kapott, k\u00e9rj\u00fck, vegye fel vel\u00fcnk a kapcsolatot.<\/p>\n<p style=\"font-size:14px; margin-bottom:16px;\">Egyedi esetekben lehet\u0151s\u00e9get biztos\u00edthatunk cser\u00e9re vagy alternat\u00edv megold\u00e1sra.<\/p>\n\n<h2 style=\"font-family:'Poppins',Arial,sans-serif; color:#1F2937; font-weight:700; font-size:24px; margin-top:40px;\">9. Kapcsolat<\/h2>\n\n<p style=\"font-size:14px; margin-bottom:16px;\">Visszak\u00fcld\u00e9ssel vagy visszat\u00e9r\u00edt\u00e9ssel kapcsolatos k\u00e9rd\u00e9s eset\u00e9n:<\/p>\n<p style=\"font-size:14px; margin-bottom:8px;\"><strong>CICOOV<\/strong><\/p>\n<p style=\"font-size:14px; margin-bottom:8px;\">Email: <a href=\"mailto:info@cicoov.com\" style=\"color:#667C2E; text-decoration:underline;\">info@cicoov.com<\/a><\/p>\n<p style=\"font-size:14px; margin-bottom:8px;\">Weboldal: <a href=\"https:\/\/www.cicoov.com\/hu\/\" style=\"color:#667C2E; text-decoration:underline;\">https:\/\/www.cicoov.com\/hu\/<\/a><\/p>\n\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Visszat\u00e9r\u00edt\u00e9si szab\u00e1lyzat A CICOOV c\u00e9lja, hogy v\u00e1s\u00e1rl\u00f3ink el\u00e9gedettek legyenek term\u00e9keinkkel. Amennyiben m\u00e9gsem el\u00e9gedett a v\u00e1s\u00e1rl\u00e1ssal, az al\u00e1bbi visszak\u00fcld\u00e9si \u00e9s visszat\u00e9r\u00edt\u00e9si felt\u00e9telek szerint k\u00e9rheti a term\u00e9k visszak\u00fcld\u00e9s\u00e9t. 1. El\u00e1ll\u00e1si jog A v\u00e1s\u00e1rl\u00f3knak joguk van a rendel\u00e9s k\u00e9zhezv\u00e9tel\u00e9t\u0151l sz\u00e1m\u00edtott 14 napon bel\u00fcl el\u00e1llni a v\u00e1s\u00e1rl\u00e1st\u00f3l. Az el\u00e1ll\u00e1si jog gyakorl\u00e1s\u00e1hoz k\u00e9rj\u00fck, vegye fel vel\u00fcnk a kapcsolatot emailben a [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-fullwidth-no-heading.php","meta":{"footnotes":""},"class_list":["post-8308","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.cicoov.com\/hu\/wp-json\/wp\/v2\/pages\/8308","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cicoov.com\/hu\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cicoov.com\/hu\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cicoov.com\/hu\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cicoov.com\/hu\/wp-json\/wp\/v2\/comments?post=8308"}],"version-history":[{"count":4,"href":"https:\/\/www.cicoov.com\/hu\/wp-json\/wp\/v2\/pages\/8308\/revisions"}],"predecessor-version":[{"id":8312,"href":"https:\/\/www.cicoov.com\/hu\/wp-json\/wp\/v2\/pages\/8308\/revisions\/8312"}],"wp:attachment":[{"href":"https:\/\/www.cicoov.com\/hu\/wp-json\/wp\/v2\/media?parent=8308"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}